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Home » Eyeglasses & Contacts » Warranty Policies

Warranty Policies*

Miller Family EyeCare has your back when accidents happen!

Hear something crunch under your feet at night after binging on a Netflix series? Accidentally clean your lenses on that wool sweater? The MFEC warranty has you taken care of.

If you break or damage your eyewear within 12 months from your date of purchase, no worries we’re here to help.

What if you’re not feeling your frame choice anymore? Relax…you have 30 days to change your frame with a small restyle charge.*

Want to take advantage of that year supply rebate on your contacts but are worried your prescription is going to change? Take a deep breath because here at Miller Family Eye Care we can exchange any unopened boxes of contacts that were originally purchased here.

The MFEC Eyewear warranty includes:

  • Protection from accidental damage
  • Protection from normal wear & tear
  • Free cleanings & adjustments

The MFEC Warranty does not protect against loss or theft

* Certain insurances can limit your freedom when it comes to frame restyles

 

Miller Family EyeCare Remake Policy

Your new frame is under warranty for one year from the date of purchase. Your frame will be replaced or repaired if there are any defects based on normal use of your eyewear. If your frame is no longer available from the manufacturer and cannot be repaired, we will replace the frame with a product of equal value.

Your glasses are custom made for you, with your prescription and your measurements. There are certain times when lenses need to be remade due either to a doctor’s change in prescription or for scratched lenses that are under warranty when antireflective treatment is purchased. Under these situations, a remake is done at no cost to you. Doctors’ changes need to be made within 60 days of picking up your new glasses. Scratched lenses or other lens defects have a one year warranty when antireflective treatment is purchased and can be replaced one time during that one year period. There will be no refunds on changes made to lenses or lens options. Exceptions may apply depending on your individual insurance carrier and their lab policy

If you don’t like your frame and would like to restyle within 30 days of picking up your glasses we are happy to help you with that. There is a $25 charge for this service. If you have trouble adapting to your new lenses either due to lens material or coatings, there is also a $25 charge. There will be no refunds if you choose to change frames. Again, there may be exceptions depending on your insurance.

We want you to love your new glasses and will make every effort to stand behind the products we sell. However, because these are custom products, made just for you, we do not offer refunds.

*If your vision insurance plan provided your frame and lenses, your warranty is determined by that plan’s policy. You may have a warranty from your vision plan which supersedes this warranty.

*Custom orders are excluded.

 

Contact Lens Policies & Purchase Protections

Please note that our contact lens fitting and evaluation fee is in addition to our regular exam

Fee and is not covered by insurance plans. The fitting fee covers the measurements, evaluation, and vision testing for the contact lens that your doctor prescribed. This fee also covers 60 days of contact lens related office visits and follow up appointments. Trial lens are also covered under this fee. This fee is due at the time of service.

Contact lenses are considered a medical device by the FDA. Iowa state law mandates that contact lens prescriptions be valid for a maximum of 18 months from the initial prescription date. However, the contact lens prescription expiration date is at your doctors’ discretion within that 18 month period depending on your visual health.

We will gladly exchange or provide store credit for unopened, unmarked boxes of contacts. All colored contact lenses are non-refundable or returnable.

Our current contact lens fitting fees are as follows:

Existing Contact Wearer: $60

New Fit Contact Lens Wearer: $95-$125

 

Eyewear Adjustments and Repair

We are happy to adjust your eyewear at no cost. We are always happy to help you maintain the high quality of your eyewear. We are also happy to make most repairs at no cost unless parts or soldering are required.

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